Mobile app
Answer website visitors from your phone: new chats arrive as push notifications, and a tap opens the conversation so you can reply. Sign in with your console account. The app is a free download, and each team member signs in with their own account.
Open the app page on our website and scan the QR code with your phone. An iPhone goes to the App Store, and an Android phone starts the download by itself. Get the mobile app on the left of the console shows the same code.
| Your phone | How to install |
|---|---|
| iPhone | Search for SealReply on the App Store. It is not on the mainland China store, see below |
| Android | Download the installer from our website, see below |
| Neither suits you | Open app.sealreply.com in your phone's browser and add it to the home screen (iPhone needs iOS 16.4 or later for push) |
iPhone in mainland China
The app is on every App Store except mainland China. With an Apple ID from there, switch to an Apple ID from another region inside the App Store, without signing out of iCloud, and download the app. You can switch back afterwards: the app keeps working and getting push notifications, but updating it means switching again. Or use the console in your phone's browser.
Android: the installer
Download the installer only from our website, which lists its version, date, size and SHA-256 checksum.
Scanning inside a chat app won't download. Open the page in your browser from the chat app's menu, or scan with your camera or browser.
A warning about unknown sources is normal for apps from outside a store: allow your browser to install apps. Huawei and Honor's Pure Mode also blocks it: continue when prompted, or turn it off for the install.
Settings to change after installing
Without these, your phone may stop delivering messages soon after it locks. Names vary by brand, so search for these words in your system settings:
- Notifications: allow them for SealReply.
- Battery: accept the app's prompt, or set SealReply to Unrestricted.
- Auto-start: allow it for SealReply.
- Recent apps: lock SealReply there, so clearing recent apps doesn't close it.
A silent "Receiving new messages" notification stays in the notification bar. The installer does not rely on Google services and keeps its own connection, and Android requires this notification for that.
This is less dependable than system push. If messages go missing, check the settings above, and consider turning on email alerts.
Updates
The app tells you when a new version is out. Download it and install over the old one; you stay signed in.
Taking chats away from your desk
While your status is Online, the app counts as online in the background: visitors can chat straight away, and new chats reach your phone. Chats go to people at a computer first. If a visitor waits 5 minutes with no reply, the chat returns to the queue. Outside your hours visitors leave messages as usual.
To turn this off, go to Settings → Notifications in the console and switch off Take chats away from the console.
Notifications only say which site they came from, never what the visitor wrote.