Plans and billing

Prices, seats, sites and conversation allowances for each plan are on the pricing page. This page covers the trial, paying, renewals and usage. Only the workspace owner can change the plan or pay; other members can view billing.

Trial and the Free plan

• New workspaces start on the Free plan, with no end date and no payment details needed.
• The owner can ask in the console for one 14-day free trial of the Business plan. Each account gets one, and it starts at once.
• If you don't buy a plan, the workspace goes back to the Free plan when the trial ends. Nothing is charged, and your chat keeps working, within its limits.
• Sites and seats above the Free plan's limits are paused, not deleted, and come back when you upgrade.

Buy or change a plan

1. Open Billing and click Upgrade or Change plan.
2. Choose a plan and billing period (monthly or yearly). The amount shown is what you pay now.
3. Choose a currency and payment method. After paying you return to Billing, which updates by itself.

• Upgrades start at once; you pay the difference for the days left in the current period.
• Downgrades start when the current period ends, and the rest of the current period isn't refunded. Until then you can Keep current plan.
• An unfinished order can be resumed with Continue payment. Every order has a Receipt.

Renewals

We never charge a card automatically. A plan renews only when you pay again, or when Renew automatically from the balance is on.

• Renew automatically from the balance: one day before the plan ends, if the balance is enough, the next period is paid from it; if not, we email you.
• You're reminded before the plan ends. After it ends you have 3 days to renew and keep your plan; then the workspace moves to the Free plan.

Account balance

Overpayments, and money received for orders that expired, go to your Account balance, which you can use to pay and renew. Each currency has its own balance; Balance history shows every entry.

Usage

Billing → Usage shows your allowances and what's used: seats, sites, conversations this month and file storage.

• Conversations count per calendar month (UTC). You're emailed at 80% and 100%.
• Reaching the limit doesn't cut you off at once: after a small buffer, new chats are still answered until the date shown, then the widget only takes messages until next month or until you upgrade.
• The test chat from the setup guide doesn't count.

Cancel or close the workspace

• Stop renewing: turn off Renew automatically from the balance. The workspace moves to the Free plan when the plan ends. See How to cancel.
• Refunds: see the refund policy.
• Close workspace: under Settings → Workspace security. It permanently deletes sites, conversations, visitors, files and team members, and can't be undone.

Refer & earn

Refer & earn has your referral link. When other site owners sign up through it and pay, you get a share of their first payment as balance, and they get a longer trial.