Getting started

Just signed up for SealReply? Follow this page once, in about 10 minutes: put the chat on your site, answer your first visitor, and turn on the few settings that stop chats from slipping through. No code needed.

1. Put the chat on your site

When you sign up you can add your name, the one visitors see when you chat. Left empty, it is the first part of your email; you can change it any time in your account settings.

Right after sign-up, the console opens Set up your chat. It has four steps:

1. Your website: enter your site's name and address.
2. Install: choose your platform (HTML, WordPress or Shopify), copy the code and paste it just before </body>.
3. Test chat: verify your domain, open your site and send yourself a message.
4. Done: turn on push notifications while you're there.

Details and troubleshooting for each step: Install the chat. If you skipped the setup, continue it any time from Sites.

2. Answer visitors in Conversations

Everything visitors write lands in Conversations, in three tabs:

• Waiting: visitors who wrote and haven't had a reply yet. Start here.
• Active: conversations someone on your team is handling.
• Closed: finished conversations, filterable by site, agent, rating, tag and date.

Open a conversation and the panel on the right shows where the visitor came from, the page they're on now, their local time, device and earlier conversations. More in Answer visitors.

3. Save a few quick replies

Delivery times, returns, opening hours: you'll type them again and again. In Quick replies, click Add, give it a shortcut such as shipping, and type /shipping in any chat to insert it.

4. Four settings so nobody slips through

1. Push notifications: account menu → Push notifications on this device. Do it on your phone too.
2. Business hours: Sites → your site → Hours & waiting. Outside those hours, visitors see a message form and when you're back.
3. Wait-time reminder: same section. If nobody answers a visitor's first message in time, the widget asks for their email and your reply goes there.
4. Offline messages: messages left while you were away arrive here. Reply, and the answer goes to the visitor by email.

More in When you're offline.

5. When you have more time

• Customize the widget: logo, colour, greetings, greetings per page, automatic invitations.
• Team and routing: invite teammates, choose how chats are assigned, set chat limits.
• Customers and reports: set follow-ups for buyers and see what your chats bring in.
• Plans and billing: trial, renewals, balance and usage.

Every Monday you also get a short weekly summary by email: how many chats came in, how many left contact details, and who still needs a follow-up. It never includes what visitors wrote.

Questions? Ask us any time in the chat on sealreply.com.