Customize the widget

How the widget looks, what it says, what visitors can do with it and where it appears are all set under Sites → your site, no code needed. A live preview sits beside the settings; click Save and visitors see the change on their next page load.

Each site has its own settings. This page follows the sections of that page.

Look

• Theme colour for the button and window. Text picks black or white automatically; in dark mode a very dark colour is lightened.
• Dark mode: always light, always dark, or follow the visitor's device.
• Logo and site name at the top of the window.
• Button: bottom left or right, distance from the edges, three sizes, round or rounded square, four icons, and an optional label beside it.
• Window header: theme colour or light.
• Show the chat button on phones: when off, phones don't show the button; your pages can still open the chat from your own link (see Widget for developers).
• Open the window large on computers.
• Show or hide agents' names and photos (hidden shows only the site).
• On Pro and Business you can remove "Powered by SealReply".

Texts

The greeting, offline note, after-hours note, the online/offline line in the header, the input placeholder and the button label are written per language. Languages you leave empty use the site's default language.

The widget follows the visitor's browser language by default; you can fix one language under Basics.

Visitor features

Choose what visitors can do:

• Send images, files, voice and video, each on or off (text is always on).
• Emoji, ratings, downloading the transcript (and "Email me this chat") and quoting replies, each on or off. Once an agent has replied, visitors can email themselves the chat from the "…" menu: it goes out under your site's name, without internal notes or recalled messages, and an address they type is saved to their profile.
• Whether visitors see "Read", and whether they can end the chat themselves.
• Notification tone (four, with a preview), and whether the reply sound starts on.
• Before the chat: ask for name, email and phone before the first message, each "don't ask", "optional" or "required", plus up to 5 questions of your own (free text or a choice). The answers go to the visitor's profile as soon as the form is sent, so they are kept even if the visitor leaves without writing.
• Offline message form: name and phone each "don't ask", "optional" or "required"; email and message are always required.
• Flood protection: how many messages a visitor can send per minute. Above that, they're paused and tagged as sending too fast.

Home page

The first screen visitors see when they open the widget can hold cards:

• Links: such as order tracking or your returns page.
• Notice: such as "Shipping is delayed this week", with an optional date it hides itself.
• FAQ: questions and answers. After hours they can also appear under the message form.

The Free plan allows a few links; notices, FAQs and more links come with Starter and above.

Page rules

• Greetings per page: such as "Questions about this product?" on product pages. Up to 20 rules.
• Automatic invitations: after a visitor spends a few seconds on a page, or scrolls down far enough, a short invitation pops up beside the button (or the chat opens). Set how often the same visitor can be invited.
• Pages without the chat: no button and no visit recorded on these pages. Up to 20.

Hours & waiting

Business hours, the wait-time reminder, when quiet chats end and when bad ratings are due for follow-up. See When you're offline.

Agent groups

Send different kinds of questions to different people, such as "Sales" and "Support". Visitors pick a topic before their first message, and the chat only goes to that group's members. Each group can have its own greeting and hours. Available from Starter.

Privacy notice

Show a line in the chat window that links to your own privacy policy.

Identity

Letting agents recognize customers signed in to your site needs your developer to sign their ID on your server. See Widget for developers → Identify signed-in users.

What you can't change

To keep the widget stable and safe, you can't add your own CSS or HTML to it, or upload your own sounds.